Montana Coders LLC
These Terms & Conditions explain how Montana Coders LLC manages client projects, revisions, refunds, delivery, communication, ownership rights, technical support, and service usage.
By accessing montanacoders.com, requesting a quote, starting a project, booking a consultation, or using any service provided by Montana Coders LLC, you agree to follow these Terms & Conditions. If you disagree with any part of these terms, you should stop using our website, services, consultation, or communication channels.
Montana Coders provides revisions according to the package, proposal, or service agreement selected by the client. Revisions are offered to improve the existing approved direction, provided that the original theme, layout, concept, and project scope remain the same. Revision turnaround time is usually 48 to 72 business hours, depending on the complexity of the request and the service type.
For most web design and development services, Montana Coders follows a 48 to 72 business hour turnaround time for a single revision or development iteration. This does not represent the complete project timeline. Full project duration depends on the selected service, package, scope, number of pages, integrations, approvals, and feedback cycles.
We value work-life balance and consider committed project timelines as business days unless stated otherwise. Weekends and public holidays are not counted as working days. For example, a two-week timeline may be treated as 14 business days excluding weekends. Orders or revisions requested on Friday may move into the next business week.
Refunds are reviewed based on the project stage, work completed, approvals, revisions requested, and the applicable service category. Any deposited funds may not be eligible for refund after the initial website design, theme, layout, or deliverable has been approved or change requests have been made, unless Montana Coders cancels or terminates the project for reasons unrelated to client breach or non-performance.
A refund request may be considered before the initial layout or first deliverable is approved. If a refund request is made before delivery of the initial layout, the client may be eligible for a refund after applicable service and processing fees. Once the client approves the layout, requests changes, accepts a milestone, or receives final files, the refund option may become void.
If a refund request is made within 48 hours of initial layout delivery, partial refund eligibility may be reviewed. Requests made between 48 and 120 hours may qualify for a reduced refund depending on the completed work and project status. No refund request will generally be entertained after 120 hours of initial layout delivery, after final file delivery, after deployment, or after project completion.
No refund request will be entertained if the client takes no action on the order for 30 days after placing it. If the client wishes to reactivate an inactive project, a reactivation fee may apply depending on the project status, resources required, and updated scope.
Refunds are not provided if a client changes their mind, pauses the business idea, chooses another vendor, delays feedback, faces personal issues, or decides not to continue after work has started. In some cases, Montana Coders may review the account and offer store credit at its discretion.
Services outside website design and development may not be eligible for refunds. This includes copyrights protection certificates, domain purchases, hosting services, email hosting, SSL certificates, website maintenance plans, SEO plans, social media marketing, Google Ads campaigns, paid advertising, third-party tools, stock assets, APIs, and any service already performed or activated.
For video animation, motion graphics, or similar creative packages, refund requests will not be entertained after storyboard approval or once production has started. For combined packages, refund eligibility applies only to the service that has not yet entered its non-refundable stage.
Refunds and money-back guarantees apply only to orders placed in good faith. If a client places the same order with multiple agencies for the same job with the intent to claim refunds, Montana Coders may reject the refund request.
To request a refund, the client must contact Montana Coders with a valid reason, project details, payment information, and supporting explanation. Refund requests can be submitted by calling +1 (888) 470-9429, contacting support through live chat, or emailing info@montanacoders.com. Our team will first try to resolve the concern through revisions or support before forwarding the request for refund review.
If a refund is approved, any rights to use the delivered concepts, layouts, designs, code, content, work product, media, or materials related to the refunded work may be revoked. The client agrees not to use refunded work directly or indirectly. Montana Coders may retain ownership of refunded concepts and related materials.
The client account or project communication area is provided as a convenient way to communicate, submit feedback, review updates, and respond to project-related questions. It is the client’s responsibility to regularly check the account area or official communication channels. Failure to check updates or respond on time is not considered valid grounds for refund.
Official communication should take place through Montana Coders approved channels, including official emails such as info@montanacoders.com, project management platforms, live chat, or authorized business phone numbers. Montana Coders is not responsible for delays, errors, damages, or misunderstandings caused by communication through unofficial channels.
Montana Coders aims to meet client requirements and deliver high-quality digital work. Our design and development team works to understand your expectations, follow the approved brief, and provide well-crafted layouts, websites, software, and digital deliverables.
Our revision policy is designed to help clients reach satisfaction with the final product according to the selected package. We continue revisions based on the package terms, project scope, and approved direction. Unlimited revisions, where included, apply only when the original concept, scope, layout, and direction remain the same.
Final deliverables are shared according to the project scope, order confirmation, milestone plan, or written agreement. Websites or digital products will only be deployed live once all outstanding dues are cleared. Rush or urgent delivery requests should be discussed with the customer support team and may require additional charges.
Upon finalization, written approval, and complete payment, the client receives ownership rights to the finalized website or approved deliverables according to the project agreement. The client is free to use the final approved website as they see fit. However, unused concepts, rejected revisions, draft materials, and internal resources remain the property of Montana Coders.
Montana Coders is not responsible for creating, writing, uploading, or populating website content unless the client has purchased content creation or content population services. If included, content, images, stock assets, product details, and uploads will be handled according to the approved scope. Product images, descriptions, and business-specific details are usually provided by the client unless otherwise agreed.
Montana Coders keeps client project information, business details, contact information, and internal requirements confidential. After successful project completion, both Montana Coders and the client agree not to intentionally defame, disparage, or harm the reputation of the other party regarding matters related to the project.
Montana Coders may maintain records of finalized deliverables, communication, approvals, invoices, files, support requests, and project history for business, quality assurance, legal, and operational purposes.
Our customer support team is generally available Monday through Friday during business hours to answer questions and provide assistance. Requests received after business hours, during weekends, or on holidays may be addressed on the next working day.
Montana Coders provides technical support according to the selected package or maintenance agreement. Basic technical assistance may include guidance for website deployment, CMS access, hosting settings, and email configuration where applicable. Detailed training, third-party installation, troubleshooting on the client’s personal systems, or long-term technical support may require a separate agreement.
Montana Coders may deploy a website on hosting provided by us, hosting purchased through a third-party provider, or hosting provided by the client. If the website is hosted on a third-party server controlled by the client, Montana Coders is not responsible for hosting downtime, server issues, email issues, malware, provider restrictions, performance problems, or technical failures unless an ongoing maintenance plan is purchased.
Where applicable, Montana Coders may provide basic CMS access, user guidance, or email configuration details. The client is responsible for learning and managing the CMS or email systems unless training or support is purchased separately. Montana Coders is not responsible for issues caused by incorrect client-side configuration, third-party email providers, or hosting limitations.
By providing your email address or mobile phone number, you consent to receive transactional messages, project updates, service notifications, design attachments, revision updates, newsletters, promotional messages, and communication related to service delivery from Montana Coders.
To stop receiving SMS messages, reply STOP, Unsub, or Unsubscribe to any message received from Montana Coders. SMS communication will be stopped as required. To unsubscribe from emails, click the unsubscribe link included in the email or contact us directly.
Standard message and data rates may apply for SMS communication. Message frequency may vary based on project activity, urgent updates, service status, and support requirements. Wireless carriers are not responsible for delayed or undelivered messages.
Montana Coders follows applicable rules and regulations for SMS and email communication, including 10DLC/TCR requirements for the United States and Canada where applicable. By opting into SMS or email communication, you agree to receive updates, promotional content, notifications, and service-related messages in accordance with applicable laws.
Montana Coders is not liable for indirect damages, loss of revenue, business interruption, search engine ranking changes, third-party provider failures, hosting downtime, app store policy changes, rejected submissions, communication delays, client-side configuration issues, or losses caused by misuse of delivered work.
Montana Coders reserves the right to update or modify these Terms & Conditions at any time. Updated terms will be posted on the website, and continued use of our services after updates indicates acceptance of the revised terms.
If you have questions about these Terms & Conditions, refunds, communication policies, or service agreements, please contact Montana Coders through official support channels. Email: info@montanacoders.com Phone: +1 (888) 470-9429